Messaging (WhatsApp, Chat & Channels)
Reach patients where they already are — appointments, chats, and store orders.
5
channel types
3
store platforms
1
unified inbox
Once
per order, with a send log
Overview
One inbox for WhatsApp, Messenger, Telegram, and SMS — with automated reminders, bulk campaigns, per-recipient delivery logs, and an AI chatbot that hands off to your team when patients need a human. Connect Salla, EasyOrder, or Shopify so paid orders and shipping updates fire the same reminder engine — without moving the catalog. Selling on the clinic website is a separate store.
Channels → Inbox → Automations — plus stores
Illustrative feature map — not live clinic data
Real-world use cases
Stop juggling phones between shifts
Every patient conversation lives in a shared room with assignment, read state, and full history — new staff pick up exactly where the last person left off.
Remind patients without manual texting
Session reminders, birthday messages, and payment nudges fire automatically from live EHR data — each send gets its own log you can retry or cancel.
Thank a store buyer when they pay
Connect Salla, EasyOrder, or Shopify. After an order is paid — or created, shipped, delivered, or cancelled — WhatsApp can fire once, with the same templates as appointment follow-ups.
Recover a Shopify cart before it goes cold
Unfinished Shopify checkouts can trigger a reminder. If the buyer completes the order, that reminder is cancelled so they are not nudged after they have paid.
Confirm appointments in-chat
Turn on interactive reminders and patients confirm or reschedule inside WhatsApp — the chatbot guides them through the flow.
Run broadcasts with control
Bulk campaigns schedule per-patient logs with force-send, retry, and bulk revert — no blind mass messaging.
What you get
5 channel types
WhatsApp (official Meta or connected), Messenger, Telegram, SMS, and push — filtered in one cross-platform inbox.
Shared inbox + groups
Rooms with pinning, archive, mute, staff assignment, quick replies, and realtime message subscriptions.
AI chatbot with handoff
Knowledge-base ingest, voice and image understanding, per-room overrides, and automatic escalation when patients ask for staff.
Reminder + campaign engine
Automated rules plus one-shot broadcasts — every recipient tracked with a delivery log and retry controls, including store-order events.
Salla, EasyOrder, and Shopify
Connect the store you already run. One follow-up language for created, paid, shipped, delivered, and cancelled — optionally limited to one platform. Catalog and checkout stay where they are.
Store orders you can see
A read-only list in the clinic admin: filter by platform and status, open reminder history, refresh one order if a send was missed. Selling on the Smart Clinic website is a different pipeline.
Meta template compliance
Approved utility and marketing templates with delivery proof for official WhatsApp Business API sends.
WaslBot product
Focused workspace for small clinics: inbox, channels, automations, and CRM contacts under /admin/wasl.
How it works
- 1
Connect channels — and the store you already run
Link WhatsApp via Meta or QR pairing, add Messenger, Telegram, or SMS. Connect Salla, EasyOrder, or Shopify from clinic integrations without moving the catalog.
- 2
Conversations flow into rooms
Incoming messages create or update inbox rooms; staff reply, assign, and collaborate in realtime.
- 3
Automate appointments and store events
Set reminder rules and campaigns. Paid orders, shipping updates, and Shopify abandoned carts use the same send-once log as session reminders. AI handles routine replies until handoff.
Related modules
Ready to run your clinic on one platform?
See how Smart Clinic unifies EHR, ERP, growth tools, and AI — book a demo tailored to your specialty and size.