5
loyalty tiers
8
ways to earn points
1–3×
tier earn multiplier
Overview
A full loyalty engine that turns every session, payment, and form into points — with five tiers, a redeemable reward catalog tied to billing, and WhatsApp nudges that bring patients back before points expire.
Five tiers to climb
Ways to earn points
Illustrative — the real mix varies by clinic
Real-world use cases
Win back inactive patients
Birthday bonus points are awarded automatically and patients get a WhatsApp nudge before points expire, pulling lapsed patients back in.
Reward your biggest spenders
Patients earn points per EGP paid; higher tiers add a 1–3× earn multiplier and a cashback % credited straight to their wallet.
Grow by referral
When a referred patient completes their first session, the referrer is automatically awarded referral points.
Reward loyalty at the front desk
Reception redeems catalog rewards (discount %, fixed amount, free exam, free product) and applies them directly to the invoice.
What you get
5-tier program (Member → Platinum)
Configurable point thresholds per clinic; tier status updates automatically as patients earn.
Multi-source earning engine
Sessions, payments, forms, visit streaks, on-time attendance, referrals, and birthdays — each with idempotent ledger entries.
Tier benefits
Percentage or fixed discounts, free examinations, cashback to wallet, and a bonus earn multiplier up to 3×.
Reward catalog tied to billing
Redemptions apply as real invoice discounts with full reverse/un-apply support and redemption limits.
Points expiry & automated reminders
Configurable expiry window with WhatsApp alerts when points are about to expire.
Program analytics
Tier distribution, top patients, earn-by-source breakdown, cashback issued, and points expiring in the next 30 days.
How it works
- 1
Configure the rules
Set points-per-EGP, tier thresholds, and earning toggles in /admin/loyalty.
- 2
Patients earn automatically
Points accrue on completed sessions, payments, and form submissions — tier benefits apply at checkout.
- 3
They climb tiers & redeem
Tiers unlock benefits; staff redeem catalog rewards and apply them to invoices in one click.
Need implementation details, APIs, or workflows?
Read the full documentationRelated modules
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