Most clinics do not lack a place to type hemoglobin. They lack a path from “please do a CBC” to a flagged result on the chart and a line on the invoice.
The doctor asked in the session. Someone wrote it on paper. The technician typed later, if they remembered. Reception added a charge, or they did not. The send-out lab WhatsApp’d a PDF that never became structured values. The patient called to ask whether the result was in.
This release is the opposite of that gap: one lab pipeline. Order from the catalog, fill in-house or send out, bill through the service the clinic already prices, and notify staff and the patient. The dated changelog is on What’s new. The evergreen product page is Lab.
A few clicks in the session
CBC, fasting glucose, a lipid panel, or a custom unit. Internal or a named vendor. Urgent, fasting hours, specimen, notes. Print the requisition or send it on WhatsApp. If the panel is not in the clinic library yet, import it while you order. The patient chart is one timeline of requests and results — not two tabs that never met. A panel with no matching service keeps a “not charged” tag on the order, not a toast that disappears.
Walk-in entry is still an overflow action. Historical imports and clinics that type values without a request are not locked out. Dental-lab and radiology orders keep their existing screens; analysis is the lane that became catalog-aware and result-producing. After verify, a reflex rule can open a draft follow-up on the same patient — not billed until someone sends it.
The worklist is in the same app
A technician should not need the full patient chart to collect a sample. They get a worklist: print a specimen label, scan the barcode back, assign a queue, collect, enter values against catalog units, see the matched range by sex and age, flag abnormals, wait for verify. A haemolysed sample is rejected or recollected with a reason — it does not vanish. The requesting doctor is told when the panel is signed off. Overdue samples surface before they silently age, on a window the clinic sets.
Send-out is the same order with a different destination. The vendor opens a signed link, fills the fields or attaches a PDF, and does not get a staff login. The clinic still verifies. If the link went to the wrong lab, revoke it. Each vendor has an orders list and a cost you can default onto the next request — and correct until that vendor invoice is paid in one treasury payment.
The invoice is not a second thought
A mapped panel becomes a normal examination line. Named price lists, insurance, packages, discounts, tax, and doctor share keep working. There is no special lab invoice type that finance has to learn. Clinics can see which panels have no examination mapping before a doctor requests them mid-consultation.
Vendor cost follows the same three knobs consumables already have: clinic expense, re-bill the patient, deduct from the doctor’s commission base. When the vendor invoice arrives, select the unpaid orders and record one treasury payment. Walk-in typing does not create that line. The request does.
The patient should not have to call
Verified results land on the portal and in the mobile app, with the reference range next to each value and a branded PDF the patient can take to another doctor. The patient can request a follow-up from that result. The clinic chooses whether patients see lab results at all.
Staff pick which lab events notify whom. A critical value needs an acknowledgement — not only an alert that can be missed. New Analysis Lab clinics start with starter panels already in the library. A quality view shows turnaround and abnormal rates; the chart can plot a unit over time from the order, and critical values are harder to miss.
If the lab still starts as a blank result form after the patient has left, this is the module that retires that ritual — without asking the clinic to buy a separate LIS.
