Lab (In-house & External)
Order from the catalog. Fill in-house or send out. The chart and the invoice stay in step.
1
pipeline for in-house and send-out
Walk-in
direct entry still works
Portal + app
patient sees the result
Overview
A doctor requests a catalog panel; a technician or a send-out lab fills it; the session invoice already has the matching service line; staff and the patient are notified. Walk-in result entry stays for historical imports and clinics that have not switched. Dental-lab and radiology orders keep working — this is the analysis lane that became one pipeline.
Internal lab pipeline
Send-out lab pipeline
Reference-aware flagging
Illustrative — matched by patient sex and age when the result is saved
Hemoglobin
13.2 g/dL
Ref: 12.0 – 16.0 (Female, 18–45)
Real-world use cases
Request CBC in the session
Search panels and units, import a missing one while you order, pick internal or a vendor, set urgency and fasting, print a requisition or send it on WhatsApp — without leaving the visit.
Run the in-house worklist
Technicians print a specimen label, assign a queue, collect the sample, reject a haemolysed one, enter values against catalog units, see live reference ranges, and send for verify — in the same admin app, not a second product.
Send work to an external lab
The vendor opens a signed WhatsApp link, fills the same structured fields or uploads a PDF, and clinic staff still sign off. Revoke the link if it went to the wrong lab. Each vendor has an orders view, a default cost, and a batch pay against one invoice.
Charge through the service catalog
A mapped panel adds a normal examination line. Price lists, insurance, packages, tax, and doctor percentage apply. See which panels have no mapping before a doctor requests them. Vendor cost can be an expense, re-billed to the patient, or deducted from the doctor's share.
Hand the result to the patient
Verified results land on the portal and in the mobile app, with the reference range and a branded PDF. The patient can request a follow-up from that result instead of calling to ask whether it is in. The clinic chooses whether patients see lab results at all.
Watch turnaround and trends
See how slow or noisy the lab is, plot a unit over time from the order, and make critical values harder to miss — they need an acknowledgement. Staff pick which events notify whom. Walk-in typing still works when you need it.
What you get
Catalog-aware requests
Search clinic panels and units, import a missing panel while ordering, recent favorites, internal vs send-out, urgency, fasting, specimen, notes, printable requisition, and WhatsApp send.
One timeline on the chart
Requests and results on the same list. Linked results expand in place. A panel with no matching service keeps a not-charged tag. Walk-in entries stay labelled as direct entry.
Internal worklist
Print a specimen label, scan it back, assign a queue, collect, reject or recollect, enter values, preview abnormals, verify. A lab-technician role sees lab work without opening the full chart or finance.
Send-out fulfillment
Signed vendor page, structured fields or PDF, WhatsApp dispatch, revoke a mistyped link, orders-per-lab view, a vendor cost list, and one treasury payment against a batch of unpaid orders.
Reference-aware results
Numeric or text ranges by sex and age. Abnormal flags at save. Optional critical bands and a delta warning against the last value.
Billing on request
Mapped panels become a normal examination line on the session invoice — or a standalone invoice if there is no session. See which panels have no mapping before a doctor requests them. Walk-in typing does not invent a charge.
Vendor cost knobs
Clinic expense, re-bill the patient, deduct from the doctor's commission base — the same pattern consumables already use.
Patient portal and app
Verified results on both clients, with the reference range and a branded PDF, a notification when they land, and a follow-up session request from the result. The clinic chooses whether patients see lab results.
Starter catalog
New Analysis Lab clinics start with CBC, lipids, chemistry, thyroid, urinalysis, liver, renal, and HbA1c already imported — customize, don't start empty.
Reflex follow-up drafts
After a panel is verified, a matching rule can open a draft follow-up on the same patient. The draft is not billed until someone sends it.
Quality dashboard
Turnaround, abnormal rate, volume, and per-unit trends. Staff choose which events notify whom. Critical values need an acknowledgement. Overdue-sample timing is a clinic setting.
How it works
- 1
Request from the catalog
In the session or on the chart, pick the panel, internal or send-out, urgency and fasting.
- 2
Fill in-house or send out
The worklist collects, rejects, and verifies — or the vendor fills a signed link you can revoke. Abnormals flag from the patient's sex and age.
- 3
Bill, notify, follow up
The invoice already has the service line. Staff and the patient see the result. The patient can book the next visit from it.
Related modules
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