3
booking channels
1
shared availability engine
24/7
self-service booking
Overview
Let patients book themselves from your website, an AI chatbot, or reception — all converging on one live availability engine and one staff inbox. Confirm, decline, reschedule, and let patients check their place in line by phone.
Every channel, one pipeline
Illustrative — all bookings check the same availability
Real-world use cases
Capture website traffic as bookings
A public booking widget on your site turns visitors into confirmed appointments, checking real availability before it offers a slot.
Book over WhatsApp with AI
An AI reservation chatbot finds a slot, books it, and can confirm, cancel, or reschedule — all in conversation.
Stop double-bookings
Every channel checks the same engine — branch hours, doctor attendance, service windows, blackout blocks, and existing bookings.
Show patients the wait
A public queue page lets patients check their position and ETA by phone, with only the details you choose to reveal.
What you get
Omnichannel inbox
Website, chatbot, and reception requests in one place, each tagged by source, accepted with a click.
Live availability engine
Free slots from branch + doctor + service hours, minus bookings, pending requests, and blackout blocks.
AI reservation chatbot
Books, confirms, cancels, and reschedules conversationally via the AI service.
Public queue tracking
By-phone position and ETA, masked to your privacy settings.
Schedule blocks
Black out holidays, leave, or maintenance and they disappear from every channel.
Configurable booking form
Pick visible fields, branches, time-block size, and a daily cap.
How it works
- 1
Patient picks a slot
On the website or in chat, they see only real, available times.
- 2
A request is created
The reservation lands in your inbox, tagged by channel.
- 3
Staff confirm
Accept to create the session; the patient gets a WhatsApp confirmation.
Need implementation details, APIs, or workflows?
Read the full documentationRelated modules
Ready to run your clinic on one platform?
See how Smart Clinic unifies EHR, ERP, growth tools, and AI — book a demo tailored to your specialty and size.